We want every order to meet professional commercial-printing standards. This page explains how to report a production concern, which orders qualify for a remedy, how authorized returns work, and who pays return shipping.
If you believe an order has a production defect, contact us promptly. We will review the order details, approved proof, product specifications and supporting photos to determine an appropriate resolution.
Keep all printed products and original packaging until your claim is resolved. We may request additional photos, samples or a return of the order.
Email [email protected] within seven (7) business days after receiving your order.
Please include:
If Elite Flyers confirms that the product is defective because of our production error, we may, at our discretion, reprint the order, issue a credit, or provide another reasonable remedy.
Any approved reprint must use the same artwork, specifications, quantity and production method as the original approved order.
If Elite Flyers authorizes or requires a physical return, the customer is responsible for paying the shipping cost to send the returned products back to us, unless Elite Flyers agrees otherwise in writing.
Returns are accepted by mail only after written authorization. We will provide the return address and instructions. Products sent without authorization may be refused and may not qualify for a remedy.
Because our products are custom manufactured to the customer’s specifications, all sales are final once an order enters production. We do not accept returns for change of mind, an incorrect customer selection, customer-supplied artwork errors, or details that were approved in a proof.
Minor variations that fall within commercial-printing standards are not considered defects.
All sales are final once an order enters production. Cancellation requests must be submitted within 30 days of placing the order and can be approved only before production begins. If approved, we may refund the printed portion and/or shipping charges as applicable.
Design services, artwork creation, file repair, artwork changes, mailing list processing, setup fees, administrative fees and other services already performed are nonrefundable. Refund requests made after 30 days, if approved, may be issued as store credit toward a future order.
Production-defect claims follow the separate seven-business-day reporting and review process above. Reporting a defect does not automatically entitle an order to a refund.
Shipping transit time is additional to production turnaround. Estimated delivery dates are not guaranteed by Elite Flyers unless expressly stated in writing. Once an order has shipped, Elite Flyers is not responsible for loss, theft, damage, delays or other issues caused by the carrier or recipient. Contact us with your order number and shipment details if you need to report a shipping concern; reporting an issue does not guarantee a reprint or refund. Delays, returns or additional carrier charges caused by an inaccurate address, missing unit number, customer refusal or failure to collect a shipment remain the customer’s responsibility.
Customer-supplied artwork problems, approved design or spelling errors, color differences caused by uncalibrated screens, and normal manufacturing tolerances are not eligible for a refund or reprint. Specialty printing may include minor variations in cutting, folding, registration, foil, Spot UV, coating, texture or finish when those variations remain within industry standards.
This summary should be read with our complete Terms of Use. If the two pages conflict, the Terms of Use control.
Confirmed production defects may qualify for a reprint, credit or another reasonable remedy at our discretion.
Report a missing shipment with your order number and shipment details. Carrier loss does not automatically qualify an order for a reprint or refund.
Production times are estimates and begin after payment, artwork, proof approval and production clearance are complete. They exclude weekends, national holidays and shipping time. A specific completion date is guaranteed only when expressly confirmed in writing by Elite Flyers.
Contact our team before returning any product so we can review the order and provide written instructions.