Terms Of Use
Your Acceptance
These Terms of Use ("Terms") govern your access to and use of EliteFlyers.com, including all products, services, ordering tools, artwork upload features, proofing systems, graphic design services, and related content provided by Elite Media Grp, LLC, doing business as Elite Flyers ("Elite Flyers," "we," "us," or "our").
By visiting, browsing, creating an account, uploading artwork, approving a proof, placing an order, purchasing design services, or otherwise using this website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you may not use this website or place an order.
Our Privacy Policy also governs your use of this website and can be reviewed here: https://www.eliteflyers.com/cms.php?page=privacy-policy
We may update these Terms at any time. Continued use of the website after updates are posted constitutes acceptance of the revised Terms.
Intellectual Property
All website content, including trademarks, trade names, logos, designs, graphics, photographs, product images, text, templates, layouts, product descriptions, pricing structures, software elements, and other materials displayed on EliteFlyers.com, are owned by Elite Flyers or our content suppliers and are protected by U.S. and international intellectual property laws.
You may not copy, reproduce, republish, distribute, sell, or create derivative works from any website content without our prior written permission.
Copyright Infringement Claims
You agree not to use our website or services to infringe upon the intellectual property rights of any person or entity. Copyright infringement claims may be submitted to [email protected].
Third Party Services
Our website may contain links to third party websites, payment processors, shipping carriers, software platforms, embedded tools, or other third party services. These services are not owned or controlled by Elite Flyers.
We are not responsible for the content, availability, performance, privacy policies, terms, outages, errors, delays, bugs, service changes, or business practices of any third party service.
User Conduct
By using this website, you represent, warrant, and agree that:
- You are at least 18 years of age.
- You have the legal authority to enter into a binding agreement.
- You will provide accurate account, billing, shipping, and payment information.
- You will not use false information, a false identity, or a payment method you are not authorized to use.
- You are responsible for all activity under your account.
- You will not use abusive, threatening, harassing, offensive, defamatory, racist, hateful, or improper language when communicating with our team.
- You will not submit false, misleading, infringing, obscene, unlawful, or harmful content.
- You will not submit spam, malware, viruses, or malicious code.
- You will not interfere with the proper operation or security of the website.
- You will not access the website to copy content, extract data, reverse engineer systems, or gain a competitive advantage.
- You will use the website only for lawful purposes.
We reserve the right to refuse service, suspend accounts, terminate accounts, reject orders, remove content, block access, or take any other action we consider necessary where permitted by law.
Orders and Payment
All prices are listed in U.S. dollars. Product prices, availability, production times, specifications, and promotions are subject to change without notice prior to order acceptance.
Payment must be completed before an order can proceed into production. Orders are not considered active in production until all required order details, artwork, proof approval, payment, and file clearance requirements have been completed.
Tax Exemptions
To have sales tax removed from your order, you must provide Elite Flyers with a valid, applicable tax-exemption certificate before placing your order.
Order Splitting
We do not offer order splitting. All quantities and prices listed on our website are per set and apply to one design only unless specifically stated otherwise. If you require multiple designs, versions, names, addresses, logos, or artwork variations, each design must be configured as a separate set or separate order.
Artwork Responsibility
You are responsible for ensuring that all artwork files meet the specifications required for the product ordered. This includes correct size, bleed, safe area, resolution, color mode, orientation, spelling, grammar, image quality, file format, and finishing setup.
Elite Flyers is not responsible for customer-supplied artwork errors, including misspellings, incorrect phone numbers, wrong addresses, low resolution images, incorrect dimensions, missing bleed, improper safe margins, RGB files, incorrect color setup, incorrect orientation, duplicate uploads, wrong files, or incorrect finishing masks.
If we notice an issue with your artwork, we may place your order on hold and request revised files. However, we are not required to inspect or correct customer-supplied artwork.
Proof Approval
Final proof review and approval are your responsibility. Please review all artwork, spelling, layout, size, orientation, quantity, stock, coating, finishing options, shipping address, and production details carefully before approving your proof.
Once a proof has been approved and the order has entered production, the order cannot be changed, cancelled, revised, or stopped.
Onscreen proofs are intended to confirm layout, content placement, general proportions, bleed, and trim position. Onscreen proofs do not guarantee final printed color, density, texture, coating appearance, lamination appearance, foil appearance, raised spot UV alignment, lenticular effect, or exact finished size.
Graphic Design Services
Elite Flyers may provide graphic design services, including but not limited to logo design, business card design, flyer design, postcard design, brochure design, booklet design, menu design, sign design, banner design, packaging layout, print file setup, artwork repair, artwork recreation, file conversion, and other custom design or prepress services.
Graphic design services are separate from print production unless specifically included in the written quote, product description, invoice, or order details.
Graphic Design Project Start
Design work begins only after all required information, project instructions, files, logos, copy, images, payment, and applicable deposit have been received and confirmed by Elite Flyers.
Standard design projects such as business cards, postcards, flyers, brochures, and similar print layouts typically receive a first proof within 24-48 business hours after all required content and payment have been received. More complex projects, logo design, multi-page layouts, custom illustration, packaging, specialty print setup, and incomplete customer instructions may require additional time.
Graphic Design Concepts and Revisions
The number of design concepts and revision rounds included depends on the product purchased, quote provided, or written project agreement.
Unless otherwise stated in writing, standard design service pricing includes one initial design layout and up to three rounds of reasonable revisions. Additional revisions, major concept changes, copy changes, resizing, file reconstruction, image sourcing, or work outside the original scope may require additional design fees.
A revision means a reasonable adjustment to an existing design direction. A request for a completely new design direction, new concept, new layout, new copy, new format, new size, or new branding direction may be treated as a new design request and billed accordingly.
Logo Design Services
Logo design services may include custom logo concepts, revisions, and final file preparation based on the package or quote selected. The number of initial concepts and included revisions will be defined in the quote, product page, invoice, or written project agreement.
After final logo approval and final payment, Elite Flyers will provide final logo files in the formats included with the purchased service. Common file formats may include JPG, PNG, PDF, EPS, SVG, or AI depending on the project scope.
Unless otherwise agreed in writing, unused logo concepts, preliminary drafts, alternate designs, rejected concepts, source files, working files, sketches, and design studies remain the property of Elite Flyers.
Print Design Services
Print design includes but is not limited to business cards, flyers, brochures, posters, advertisements, newsletters, postcards, menus, signs, banners, booklets, catalogs, packaging, and other marketing collateral.
Design work is based on the instructions, content, and files supplied by the customer. The customer is responsible for providing all final text, logos, photos, QR codes, contact information, offer details, disclaimers, legal copy, mailing information, and required content unless copywriting or content creation is specifically included in the quote.
Design Approval and Print Release
Design approval and print approval are separate steps. Approval of a design proof authorizes Elite Flyers to proceed using the approved artwork. Once a design is approved and sent to print, the customer is responsible for any errors that were present in the approved proof.
Elite Flyers is not responsible for customer-approved design errors, including spelling, grammar, incorrect phone numbers, incorrect addresses, incorrect QR codes, missing information, layout preferences, color expectations, or product option selections.
Graphic Design Payment Terms
Design fees are due before design work begins unless otherwise agreed in writing. For custom quoted design projects, a deposit may be required before work begins, with the remaining balance due before final files are released or before the job is printed.
Design fees are non-refundable once work has begun. This includes consultation, layout work, concepts, revisions, artwork repair, file preparation, and any design or prepress time already performed.
Final design files, print-ready files, logo files, or production files will not be released until all applicable balances have been paid in full.
Ownership of Design Work
After final payment has been received, the customer owns the final approved design for business use, printing, marketing, and promotional purposes, subject to any third party licensing restrictions for fonts, stock photography, stock graphics, templates, or other licensed materials used in the project.
Elite Flyers retains ownership of preliminary concepts, unused designs, rejected drafts, working files, layered files, source files, production methods, design processes, templates, and internal prepress files unless transfer of those files is specifically included in writing.
Native working files such as Adobe Illustrator, Adobe Photoshop, Adobe InDesign, layered PSD files, editable AI files, packaged files, fonts, linked assets, and other source files are not included unless specifically stated in the quote or purchased separately.
Portfolio and Promotional Use
Unless the customer requests confidentiality in writing before the project begins, Elite Flyers may display final printed or designed work in our printed portfolio, online portfolio, website, social media, advertising, sample packs, newsletters, case studies, or promotional materials.
Elite Flyers will not knowingly disclose confidential customer information that is not publicly visible in the finished piece.
Customer-Supplied Materials
The customer represents and warrants that they own or have legal permission to use all logos, photos, text, artwork, graphics, trademarks, slogans, fonts, brand assets, and other materials supplied to Elite Flyers.
The customer agrees to indemnify and hold Elite Flyers harmless from any claim, demand, liability, cost, or expense arising from the use of customer-supplied materials.
Stock Photography, Fonts, and Licensed Assets
Stock photography, stock graphics, fonts, icons, templates, and licensed assets may be subject to third party licensing terms. Unless otherwise agreed in writing, licensed assets used in a design may not transfer full ownership rights to the customer.
If the customer requires full ownership, exclusive licensing, extended licensing, trademark clearance, or special usage rights for any image, font, or asset, this must be requested in writing before the asset is purchased or used.
Originality and Trademark Responsibility
Elite Flyers will make reasonable efforts to create original design work based on the scope of the project. However, Elite Flyers does not guarantee that a design, logo, name, slogan, symbol, or mark is available for trademark registration or exclusive legal use.
The customer is responsible for performing trademark searches, copyright registration, legal clearance, and any filings with the U.S. Copyright Office, U.S. Patent and Trademark Office, or other applicable authority.
Design Delays
Design timelines may be delayed by incomplete instructions, missing files, customer response time, copy changes, unclear direction, revised scope, late payment, illness, power failure, equipment failure, software issues, internet outages, acts of God, or other events beyond our control.
Elite Flyers is not responsible for missed print deadlines, event deadlines, mailing dates, or launch dates caused by delayed customer response, delayed approval, incomplete content, or design revision cycles.
Termination of Design Services
A customer may cancel a design project before work begins. Once work has begun, design fees and deposits are non-refundable.
If a project is cancelled after design work has started, Elite Flyers retains payment for work performed, concepts created, consultation time, revisions completed, and production preparation completed up to the cancellation date.
If a customer fails to respond to design proof requests, revision questions, or project communication for an extended period, Elite Flyers may place the project on hold or close the project at our discretion.
Production Start Requirements
Printing production begins only after all of the following requirements have been met:
- Your order has been entered and processed.
- Payment has been completed and approved.
- Artwork has been uploaded, created, or otherwise received.
- You have reviewed and approved your proof.
- Your artwork has been cleared by Elite Flyers for production.
Production turnaround does not begin when an order is first placed. Production turnaround begins only after all required items above have been completed.
Production Turnaround
Production turnaround times are estimates based on normal production conditions and exclude Saturdays, Sundays, national holidays, shipping transit time, proofing time, artwork revision time, payment delays, file issues, and customer response delays.
Each product page lists the estimated production turnaround for that product. Some specialty products, premium finishes, custom products, mailing services, apparel decoration, signage, and lenticular products may require longer production times.
We do not guarantee completion on a specific calendar date unless that guarantee is expressly confirmed in writing by Elite Flyers.
Rush and Standard Cutoff Times
Rush orders must be paid, approved, and cleared for production before 8:59 AM Eastern Time in order for that business day to count as a production day.
Rush orders approved after 8:59 AM Eastern Time begin production on the next business day.
Standard production orders must be paid, approved, and cleared for production before 11:59 AM Eastern Time in order for that business day to count as a production day.
Standard orders approved after 11:59 AM Eastern Time begin production on the next business day.
Shipping transit time is always additional to production turnaround.
Holidays and Non-Production Days
We do not process orders on Saturdays, Sundays, or national holidays. We do not process orders on the following dates:
- New Year's Day - January 1
- Memorial Day - Last Monday in May
- Independence Day - July 4
- Labor Day - First Monday in September
- Thanksgiving - Fourth Thursday and Friday in November
- Christmas Day - December 25
Production Delays
Elite Flyers will make reasonable efforts to complete and ship orders within the estimated production schedule. However, delays may occur due to equipment failure, material shortages, vendor delays, artwork issues, payment delays, proofing delays, shipping carrier delays, power outages, weather, acts of God, labor disruptions, governmental actions, technical issues, or other circumstances beyond our control.
Delays caused by customer-supplied artwork, customer response time, proof revisions, payment issues, shipping address errors, or customer-requested changes are not the responsibility of Elite Flyers and are not grounds for refund, cancellation, or chargeback.
Specialty Printing Disclaimer
Specialty products, including lenticular printing, foil stamping, raised foil, embossing, debossing, raised spot UV, spot UV, edge painting, edge foiling, die cutting, custom shapes, specialty laminates, apparel decoration, embroidery, DTF transfers, mailing services, and signage, require precise file setup and may be subject to production limitations.
Minor variations in alignment, registration, motion effect, foil placement, spot UV placement, embossing position, cutting, folding, color, coating, texture, density, and finish are inherent to specialty print production and are not considered defects when within industry standards.
Gang-Run Printing
Gang-run printing combines multiple print jobs on shared press sheets to provide discounted pricing. Due to this process, exact color matching cannot be guaranteed. Final printed color may vary from digital proofs, previous orders, samples, or customer expectations.
Color Accuracy
Elite Flyers prints using CMYK production standards unless otherwise stated. We do not guarantee exact color matching to monitors, digital proofs, customer printers, previous orders, Pantone colors, RGB files, or physical samples unless a specific written color match agreement has been made prior to production.
Any coating, lamination, foil, raised UV, specialty finish, paper stock, plastic material, or lenticular lens may affect the appearance of printed color.
CMYK and Color Profiles
For predictable print results, artwork should be submitted in CMYK color mode at 300 DPI unless otherwise specified. Files should be saved without embedded color profiles whenever possible.
Elite Flyers is not responsible for color shifts caused by converting RGB, Pantone, spot color, or other non-CMYK files to CMYK.
Rich Black
For large solid areas of black in full-color printing, we recommend setting rich black as C60 M40 Y40 K100.
Resolution
Artwork should be submitted at 300 DPI at final size unless otherwise specified. Low-resolution artwork may print blurry, pixelated, soft, or distorted.
Bleed, Trim, and Safe Area
If artwork extends to the edge of the finished piece, you must include proper bleed. Most print products require 0.125" bleed on all sides unless otherwise specified on the product template.
Important text, logos, QR codes, phone numbers, and critical design elements must remain inside the safe area. Cutting, trimming, folding, drilling, die cutting, and bindery processes may shift slightly within normal production tolerance.
Printing with Borders
We do not recommend artwork with borders close to the edge. Due to normal cutting tolerance, borders may appear uneven after trimming.
Two-Sided Printing
You are responsible for submitting front and back artwork in the correct orientation. For most flat, folded, and die-cut products, artwork is produced head-to-head unless otherwise specified.
Bound Products
Artwork for bound products, including booklets, catalogs, calendars, and multi-page products, should be submitted as a single multi-page PDF in the correct page order unless otherwise specified.
Quality Checks
We may place an order on hold if we notice artwork that appears low resolution, incorrectly sized, missing bleed, incorrectly oriented, incomplete, or otherwise inconsistent with our guidelines. However, we are not obligated to inspect, correct, or identify all file issues.
Reprints
If you believe you received a defective product, you must notify us by email at [email protected] within seven (7) business days of receiving your order. Please include your order number, photos of the issue, a description of the concern, and any requested supporting information.
If Elite Flyers determines that a product is defective due to our production error, we may, at our discretion, reprint the order, issue a credit, or provide another reasonable remedy.
Approved reprints must use the same artwork, specifications, quantity, and production method as the original approved order.
Overruns and Underruns
Commercial printing may result in overruns or underruns. Overruns or underruns will generally not exceed 5%. If an order is short, Elite Flyers may prorate the missing quantity in the form of a credit toward a future order or, at our discretion, reprint the missing quantity.
File Storage and Backups
You are responsible for maintaining backup copies of all artwork, files, logos, proofs, and project materials. Elite Flyers does not guarantee that uploaded files, art files, proofs, or project records will be available for future use.
Refunds and Cancellations
All sales are final once an order has entered production. Cancellations and refunds are only available before an order enters production and are subject to our approval.
If cancellation is approved before production begins, we may refund the printed portion and/or shipping charges as applicable. There are no refunds for design services, artwork creation, file repair, artwork changes, mailing list processing, setup fees, administrative fees, or other services already performed.
Order cancellation requests must be submitted within 30 days of placing the order. Refund requests made after 30 days, if approved, may be issued as store credit toward a future order.
Shipping
Shipping transit time is always additional to production turnaround. Estimated delivery dates are provided by shipping carriers and are not guaranteed by Elite Flyers unless expressly stated in writing.
Once an order has been shipped, Elite Flyers is not responsible for delays, loss, theft, damage, missed delivery attempts, address errors, customs delays, carrier disruptions, or any other issue caused by the shipping carrier or recipient.
We cannot use a customer's shipping account with any carrier.
International Shipping
All pricing for international shipments is in U.S. dollars. Pricing may include product and shipping charges only. Customs duties, taxes, brokerage fees, import charges, tariffs, VAT, storage fees, and other destination charges are not included unless expressly stated and are the responsibility of the customer.
We reserve the right to refuse shipment to certain international locations.
Split Shipments
Elite Flyers does not offer split shipments. If you need to ship to multiple addresses, each shipping address requires a separate order.
Incorrect Shipping Address
You are responsible for providing a complete and accurate shipping address. If a package is delayed, returned, refused, or undeliverable due to an incorrect address, missing suite number, customer refusal, failure to pick up, or other customer-related issue, you are responsible for any reshipment charges, return fees, carrier fees, storage fees, and related costs.
Residential Delivery
If you choose a residential delivery address, the carrier may not require a signature and may leave the package at the address. If you require a delivery signature, please contact Customer Service before your order ships.
Local Pickup
Orders selected for local pickup may be picked up at:
Elite Flyers
407 Lincoln Road, Suite 8F
Miami Beach, FL 33139
Please bring your order number when picking up your order. Orders must be picked up within 90 days from the date they are marked ready. If an order is not picked up within 90 days, we may recycle or discard the order.
Satisfaction Guarantee
Our guarantee is that printed products will conform to general commercial printing standards and will not be defective due to our production error.
All requests for reprints, credits, or refunds for allegedly defective orders must be submitted to [email protected] within seven (7) business days of receiving your order.
Issues Not Eligible for Refund or Reprint
- Customer-supplied artwork errors.
- Spelling, grammar, or content errors approved by the customer.
- Low-resolution artwork.
- Missing bleed or improper safe margins.
- Incorrect size, stock, coating, finish, quantity, or product selected by the customer.
- Incorrect shipping address or undeliverable orders.
- Duplicate orders placed by the customer.
- Orders delayed by customer response time, proofing delays, payment delays, or revised artwork.
- Orders delayed by shipping carriers, weather, acts of God, labor issues, customs, or other circumstances beyond our control.
- Color shifts caused by RGB, Pantone, spot color, embedded profiles, or conversion to CMYK.
- Printed color that does not exactly match a monitor, digital proof, previous order, customer printer, or sample.
- Normal gang-run color variation.
- Normal cutting, folding, bindery, registration, finishing, or specialty production tolerance.
- Minor variations in foil, spot UV, embossing, die cutting, lamination, coating, or lenticular effect.
- Customer misunderstanding of the product, production method, material, effect, or finish.
- Orders cancelled after entering production.
Disclaimer of Warranty
Use of this website and our services is at your own risk. This website, its content, and all services are provided "as is" and "as available" to the maximum extent permitted by law.
Elite Flyers disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, uninterrupted operation, error-free operation, and freedom from viruses or harmful components.
Limitation of Liability
To the maximum extent permitted by law, Elite Flyers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, lost goodwill, lost data, production delays, missed events, missed deadlines, shipping delays, property damage, or other losses.
Our total liability for any claim related to your order or use of this website shall not exceed the amount paid for the product or service giving rise to the claim, and in no case shall exceed $500.00.
No claim, suit, or action may be brought against Elite Flyers more than six (6) months after the event giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Elite Flyers, Elite Media Grp, LLC, and our officers, directors, employees, agents, contractors, vendors, and affiliates from and against any claims, damages, losses, liabilities, costs, debts, and expenses, including attorney's fees, arising from your use of the website, your order, your submitted artwork, your violation of these Terms, or your violation of any third party right.
Remedies for Breach
If we believe that you have violated these Terms, infringed intellectual property rights, violated privacy or confidentiality rights, threatened safety, used abusive language, submitted unlawful content, or otherwise misused the website, we may take any action we deem necessary or appropriate.
Termination
These Terms and your right to use the website may terminate automatically if you fail to comply with these Terms. If your account is cancelled or terminated, we are not obligated to delete, return, store, or provide copies of your uploaded content, artwork, files, or order materials.
Governing Law
These Terms and any dispute related to these Terms, the website, or any order placed through EliteFlyers.com shall be governed by the laws of the State of Florida, without regard to conflict of law principles.
You agree to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida for any dispute arising out of or related to these Terms, the website, or any order placed with Elite Flyers.
General Terms
Relationship of the Parties. You and Elite Flyers are independent parties. Nothing in these Terms creates an agency, partnership, employment, franchise, or joint venture relationship.
Electronic Communications. You agree that notices and communications regarding your account, orders, proofs, payments, and use of the website may be provided electronically.
Assignment. We may assign, transfer, or subcontract our rights and obligations under these Terms without your consent.
Severability. If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.
Entire Agreement. These Terms, together with our Privacy Policy and any order-specific terms, constitute the entire agreement between you and Elite Flyers regarding use of the website and purchase of products or services.
Prevailing Language. If these Terms are translated into another language, the English version shall control in the event of any discrepancy.
Feedback and Contact
Please submit questions, concerns, or inquiries to:
