FAQs
Website
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Elite Flyers is located at 407 Lincoln Road, Suite 8-F, Miami Beach, FL 33139. Local pickup is available for completed orders.
Please contact us for a custom quote. We offer many custom and specialty products that may not be listed as standard online ordering options.
Office hours are Monday through Friday from 10:00 AM to 6:00 PM Eastern Time. Phone support is available from 9:00 AM to 10:00 PM Eastern Time. Online chat support is available from 8:00 AM to 12:00 AM Eastern Time.
Yes. Elite Flyers accepts online orders nationwide and ships throughout the United States. Some products and services may also support international delivery options.
You may contact Elite Flyers by phone, email, or online chat. Our team can assist with quoting, artwork review, product selection, turnaround, shipping, and order status.
Yes. We recommend calling ahead before visiting so our team can prepare for your pickup, sample review, artwork discussion, or consultation.
Yes. Customers may call before arriving and use the rear access road at 407 Lincoln Lane North, Miami Beach, FL 33139. Our team can meet you downstairs for convenient pickup without needing to park.
Ordering & Accounts
Orders may be placed on hold for missing artwork, low-resolution files, proof approval, payment verification, incorrect specifications, address issues, or production questions.
Log in to your Elite Flyers account and visit My Account to review order status, order details, proofs, invoices, and completed orders.
Customers are responsible for carefully reviewing proofs before approval. Once a proof is approved, the order may proceed to production exactly as approved.
Select your product, choose the available options, upload artwork when required, add the item to your cart, and complete checkout. Orders enter production only after payment, artwork, proof approval, and file clearance are complete.
Click the account registration link on EliteFlyers.com and complete the required information. Registered customers can save addresses, review order history, approve proofs, and reorder previous jobs.
An account is recommended because it allows you to manage orders, proofs, invoices, files, shipping addresses, and reorders more easily.
Revised artwork may be accepted if the order has not entered production. Once production begins, updates, changes, or cancellations may no longer be possible.
Yes, but production will not begin until artwork has been submitted, reviewed, proofed if applicable, and cleared for production.
Yes. Registered customers may save multiple billing and shipping addresses in their account for faster checkout on future orders.
Yes. Many completed orders may be reordered from your account history. If changes are needed, please review the artwork and specifications carefully before submitting the reorder.
Orders may only be canceled before production begins. Once a custom printed order has entered production, all sales are final and cancellations are generally not possible.
Artwork Setup
Artwork should generally be designed at 300 DPI at final print size. Low-resolution files may print blurry, soft, or pixelated.
The safe area is the area inside the trim where important text, logos, and graphics should remain. Keeping critical elements inside the safe area reduces the risk of trimming too close.
Incorrectly sized artwork may require adjustment, redesign, or customer approval before production. This may delay production timing.
We commonly accept print-ready PDF, AI, EPS, PSD, TIFF, JPG, and PNG files. Vector PDF, AI, or EPS files are preferred for logos, foil, masks, and sharp line work.
Files should be prepared in CMYK color mode for commercial printing. RGB colors may shift during conversion and cannot be guaranteed.
Most print products require 0.125 inch bleed on all sides unless otherwise specified on the product template or artwork guidelines.
Whenever possible, fonts should be outlined or embedded before submitting print-ready files. This helps prevent missing font or text reflow issues.
Yes. A mockup or reference file is strongly recommended when artwork orientation, folding, special finishing, or placement needs clarification.
Do not include crop marks unless specifically requested. Final files should usually include bleed but no crop marks.
Clearly indicate top and bottom orientation for both sides. If the design rotates, include a visual mockup showing how the final printed piece should read.
QR codes and barcodes should be high resolution, sharp, and tested before submission. Avoid placing QR codes too close to trim, folds, or specialty effects.
Yes. Templates are available for many products and help ensure proper bleed, trim, safe area, folding, and finishing setup before artwork submission.
Low-resolution artwork cannot always be corrected. We may request higher-resolution files or vector artwork if the submitted file is not suitable for printing.
Separate front and back files are preferred unless otherwise instructed. Clear file naming helps avoid production setup errors.
Printing
Paper batches, press conditions, coatings, finishing, humidity, and gang-run conditions may cause slight differences between separate production runs.
Screens display RGB light while commercial printing uses CMYK inks. Because RGB has a wider color range, bright screen colors may shift or appear less vibrant in print.
Thick paper, heavy ink coverage, lamination, UV coating, and folding pressure may cause cracking along score lines. Scoring helps reduce cracking but may not eliminate it.
Heavy ink coverage, lamination, dark colors, thick stocks, and trimming pressure can cause minor edge cracking. This is more visible on dark designs and premium thick stocks.
Minor cutting movement is normal in commercial printing. Borders near the trim may look uneven after trimming, so borders should be avoided or kept well inside the safe area.
Depending on the product, quantity, material, and finish, we may use digital printing, offset printing, wide format printing, UV printing, embroidery, DTF decoration, and specialty finishing processes.
Rich black is a CMYK build used for large solid black areas. A common build is C60 M40 Y40 K100. Small black text should remain 100 percent K only.
Gang-run printing combines multiple customer jobs on larger press sheets to reduce cost. Slight color variation between runs and reorders is normal.
Build blues carefully in CMYK and avoid excessive magenta values. RGB blues can shift when converted, so artwork should be created directly in CMYK whenever possible.
No. Elite Flyers offers CMYK color printing and does not offer Pantone color matching.
No. Exact color matching is not guaranteed due to CMYK limitations, material differences, coatings, equipment calibration, monitor settings, and gang-run production variation.
Commercial trimming has normal production tolerance. Exact trim placement, perfect centering, and perfectly even borders cannot be guaranteed.
Products
Rounded corner options depend on the product and selected stock. Available radius options will vary by item.
Elite Flyers offers business cards, flyers, postcards, brochures, booklets, banners, signs, stickers, labels, direct mail, apparel, embroidery, promotional products, lenticular printing, and specialty finishes.
Please request a custom quote. Many products can be customized by size, material, finishing, quantity, mailing service, or packaging requirement.
Sample packs may be available to help customers review paper stocks, finishes, and specialty options before placing larger orders.
Yes. Folding options vary by product and may include half fold, tri-fold, z-fold, gate fold, accordion fold, and custom folding options.
Multiple designs may be possible depending on the product. Some products require separate orders or quantity splits for each design.
Specialty Printing
Lenticular printing may create 3D depth, flip, animation, motion, or zoom effects depending on artwork, frame count, and product type.
Velvet lamination is a soft-touch finish that gives printed pieces a smooth, suede-like surface and premium feel.
Full color foil creates metallic-looking full color effects in selected printed areas. Artwork and production requirements vary by product.
Foil stamping applies metallic foil to selected areas using heat, pressure, and a foil mask or die depending on the process.
Embossing raises part of the design, while debossing presses part of the design into the stock. Artwork setup and stock compatibility vary by product.
Raised Spot UV is a premium clear glossy coating applied to selected areas to create raised texture and visual contrast.
Mask files should align exactly with the print artwork and are typically supplied as 100 percent black elements on a separate page or file.
Painted edges add color to the edge of thick business cards for a premium presentation. Edge color visibility depends on stock thickness and finish.
QR codes should usually be placed on the static back side rather than the lenticular side to improve scanning reliability.
Signs & Displays
We offer PVC boards, coroplast, aluminum signs, acrylic signs, banners, A-frame signs, sidewalk signs, selfie frames, table displays, and other display products.
Outdoor recommendations depend on use. PVC, aluminum, coroplast, and vinyl banners are commonly used for outdoor signage.
Foam board is lightweight and best for short-term indoor use. PVC board is more durable and better suited for longer-term indoor or outdoor display.
Many signs can be used outdoors, but durability depends on material, weather exposure, installation, and product selection.
Yes. Retractable banner stands are designed for repeated use and convenient transport when handled and stored properly.
Apparel & Embroidery
Digitizing converts artwork into a stitch file that embroidery machines can read. Digitizing is required before embroidery production.
Vector artwork such as AI, EPS, or PDF is preferred for embroidery digitizing. Clear, simplified artwork produces the best embroidery results.
We offer embroidery, DTF transfers, screen printing, heat transfer decoration, and other apparel branding options depending on garment type and artwork.
Embroidery has limitations with gradients, shadows, tiny text, and fine detail. Simplified artwork usually produces the cleanest result.
Yes. Embroidery size limits depend on garment type, placement, hooping area, and stitch count. Small text and thin lines may need adjustment.
Direct Mail & EDDM
EDDM targets full postal carrier routes. Direct mail uses a specific mailing list with individual recipient addresses.
Every Door Direct Mail, or EDDM, allows businesses to mail postcards to selected USPS carrier routes without using an individual mailing list.
Yes. We offer print, addressing, bundling, labeling, and mailing services for eligible EDDM and direct mail projects.
EDDM quantities should be planned around USPS route counts and available print quantity increments. Final counts may need to be adjusted to match production and mailing requirements.
Yes. We can help with postcard printing and mailing services depending on product size, mailing type, finish, and list requirements.
Turnaround & Production
Delays may occur due to artwork issues, missing proof approval, payment holds, production scheduling, material availability, weather, shipping carrier delays, or custom production requirements.
Production begins only after payment is processed, artwork is submitted, proofs are approved, and files are reviewed and cleared by Elite Flyers for production.
Late proof approval can shift the production start date and delay the completion timeline.
Rush orders must generally be approved and paid before 8:59 AM Eastern Time. Standard production orders should generally be approved and paid before 11:59 AM Eastern Time.
No. Production time and shipping transit time are separate. Shipping time begins after production is completed and the carrier receives the package.
No. Business days do not include weekends or major holidays.
Once an order has entered production, changes, updates, or cancellations may no longer be possible.
No. Some specialty products, premium finishes, lenticular items, apparel, embroidery, and custom products may not be eligible for rush production.
Shipping & Delivery
Yes. We may ship through American Airlines cargo for pickup at a local major airport baggage or cargo area depending on destination and shipment requirements.
Yes. We can deliver to a freight forwarder of your choice within the Miami area for a flat fee of $50.00.
Large, heavy, or oversized products may be billed by dimensional weight or freight rules, which can increase shipping charges.
If a carrier loses or delays a package, we will assist with tracking and carrier follow-up. Carrier delays are outside production time and may not qualify for production refunds.
Carrier transit times are estimates unless a guaranteed carrier service is purchased and honored by the carrier. Weather, routing, and carrier issues may affect delivery.
Tracking information is typically emailed once the shipment has been processed by the carrier. Please allow time for tracking scans to update.
Most printed products cannot be shipped to PO Boxes because of carrier restrictions.
Yes. International shipping may be available depending on product, destination, carrier availability, and shipment requirements.
Yes. Blind shipping is available for an additional fee of $5.00 per shipment.
Please contact us before ordering if you would like to use your own shipping account. Availability depends on product, carrier, and order workflow.
Pricing
Higher quantities typically reduce the cost per piece because setup, prepress, and production costs are spread across more units.
Shipping rates may change based on carrier rates, fuel surcharges, dimensional weight, residential surcharges, service level, and destination.
Specialty products often require premium materials, added setup, additional finishing steps, longer production time, and more quality control.
Rush pricing reflects priority scheduling, expedited handling, faster production coordination, and potential workflow adjustments.
Custom quotes are valid for a limited period because material, labor, shipping, and vendor costs may change.
Unless specifically stated, shipping is additional and calculated separately based on destination, service level, package size, and weight.
Florida sales tax is added when applicable unless a verified Florida tax exempt certificate is on file.
Payment & Billing
Payment is due before production begins unless approved payment terms have been arranged in advance.
We accept ACH, wire transfer, PayPal, credit cards, Zelle, and company checks.
Please email your Florida tax exempt certificate to [email protected]. Our team will review and, once verified, place your account into tax exempt status.
Approved refunds are generally returned to the original payment method. Processing time depends on the payment processor and financial institution.
Yes. Custom quote invoices may be prepared when order details, pricing, payment method, and production requirements are confirmed.
Company checks may be accepted, but production may not begin until payment is received and cleared unless approved terms are in place.
Yes. Rush orders must be paid and approved before they can be scheduled into rush production.
Because custom printed products are made to order, all sales are final once production has begun.
